Customer Support Executive -Native Italian

Customer Support Executive
Support executive is responsible for all types of communications with existing clients in their region: • answering clients about all technical support questions • processing requests • supporting company good image
Role and goal: Provide problem solving skills to existing clients by ensuring excellent service provided to clients
Job responsibilities: • To ensure operating systems are functioning properly and report to Shift Leader if it fails • To process client's request via phone call, live chat, and email • To escalate issue to appropriate specialist when needed via SalesForce or Jira • To update clients on their request status accordingly • To constantly verify documents submitted by clients within specific regions on hourly basis (exclude CY) • To attend all seminars scheduled by the company for the employee • To achieve quarterly KPI targets set by CS Manager • To perform other ad hoc tasks assigned by manager
Required knowledge: • Company product • Company legal documents in details (Client Agreement etc) • Company internal regulations and procedures • Company PR policy

Customer Support Executive
Support executive is responsible for all types of communications with existing clients in their region: • answering clients about all technical support questions • processing requests • supporting company good image
Role and goal: Provide problem solving skills to existing clients by ensuring excellent service provided to clients
Job responsibilities: • To ensure operating systems are functioning properly and report to Shift Leader if it fails • To process client's request via phone call, live chat, and email • To escalate issue to appropriate specialist when needed via SalesForce or Jira • To update clients on their request status accordingly • To constantly verify documents submitted by clients within specific regions on hourly basis (exclude CY) • To attend all seminars scheduled by the company for the employee • To achieve quarterly KPI targets set by CS Manager • To perform other ad hoc tasks assigned by manager
Required knowledge: • Company product • Company legal documents in details (Client Agreement etc) • Company internal regulations and procedures • Company PR policy

medical insurance
free meal
transportation allowance
annual leave
medical leave
working permit
optical dental allowance