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Postat pe: 2019-09-23 | Expiră pe: 2019-10-23
Customer Support Executive -Native Italian
Descrierea jobului
Customer Support Executive
Support executive is responsible for all types of communications with existing clients in their region: • answering clients about all technical support questions • processing requests • supporting company good image
Role and goal: Provide problem solving skills to existing clients by ensuring excellent service provided to clients
Job responsibilities: • To ensure operating systems are functioning properly and report to Shift Leader if it fails • To process client's request via phone call, live chat, and email • To escalate issue to appropriate specialist when needed via SalesForce or Jira • To update clients on their request status accordingly • To constantly verify documents submitted by clients within specific regions on hourly basis (exclude CY) • To attend all seminars scheduled by the company for the employee • To achieve quarterly KPI targets set by CS Manager • To perform other ad hoc tasks assigned by manager
Required knowledge: • Company product • Company legal documents in details (Client Agreement etc) • Company internal regulations and procedures • Company PR policy
Support executive is responsible for all types of communications with existing clients in their region: • answering clients about all technical support questions • processing requests • supporting company good image
Role and goal: Provide problem solving skills to existing clients by ensuring excellent service provided to clients
Job responsibilities: • To ensure operating systems are functioning properly and report to Shift Leader if it fails • To process client's request via phone call, live chat, and email • To escalate issue to appropriate specialist when needed via SalesForce or Jira • To update clients on their request status accordingly • To constantly verify documents submitted by clients within specific regions on hourly basis (exclude CY) • To attend all seminars scheduled by the company for the employee • To achieve quarterly KPI targets set by CS Manager • To perform other ad hoc tasks assigned by manager
Required knowledge: • Company product • Company legal documents in details (Client Agreement etc) • Company internal regulations and procedures • Company PR policy
Cerințe
Customer Support Executive
Support executive is responsible for all types of communications with existing clients in their region: • answering clients about all technical support questions • processing requests • supporting company good image
Role and goal: Provide problem solving skills to existing clients by ensuring excellent service provided to clients
Job responsibilities: • To ensure operating systems are functioning properly and report to Shift Leader if it fails • To process client's request via phone call, live chat, and email • To escalate issue to appropriate specialist when needed via SalesForce or Jira • To update clients on their request status accordingly • To constantly verify documents submitted by clients within specific regions on hourly basis (exclude CY) • To attend all seminars scheduled by the company for the employee • To achieve quarterly KPI targets set by CS Manager • To perform other ad hoc tasks assigned by manager
Required knowledge: • Company product • Company legal documents in details (Client Agreement etc) • Company internal regulations and procedures • Company PR policy
Support executive is responsible for all types of communications with existing clients in their region: • answering clients about all technical support questions • processing requests • supporting company good image
Role and goal: Provide problem solving skills to existing clients by ensuring excellent service provided to clients
Job responsibilities: • To ensure operating systems are functioning properly and report to Shift Leader if it fails • To process client's request via phone call, live chat, and email • To escalate issue to appropriate specialist when needed via SalesForce or Jira • To update clients on their request status accordingly • To constantly verify documents submitted by clients within specific regions on hourly basis (exclude CY) • To attend all seminars scheduled by the company for the employee • To achieve quarterly KPI targets set by CS Manager • To perform other ad hoc tasks assigned by manager
Required knowledge: • Company product • Company legal documents in details (Client Agreement etc) • Company internal regulations and procedures • Company PR policy
Beneficii
medical insurance
free meal
transportation allowance
annual leave
medical leave
working permit
optical dental allowance
free meal
transportation allowance
annual leave
medical leave
working permit
optical dental allowance
Abilități
E-commCerințe lingvistice
English, ItalianGradul de educație
Bachelor's DegreeSuport viză
DaAcceptare doar candidați din:
Italy
Criterii job
Tip Job
Full TimeIndustrii
Locație job
Malaysia - Kuala LumpurDepartament
Customer ServiceSalariu
USD 100 - 1200/lună dolar americanCompaniile vor aplica la tine
Completează-ți CV-ul și companiile vor putea să-ți trimită invitații să aplici la joburile lor și te vom notifica prin email .