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Date Posted: 2019-06-26 | Expires: 2019-07-26
2nd Line Application Support Officer
Job Description
Responsibilities:
• Providing IT support and troubleshooting via telephone, email, portals and remote support software
• Working with local and international clients in various sectors
• Delivering high level customer service to a wide range of users, including those with minimal IT knowledge
• Maintaining and updating the knowledge base
• Follow in depth diagnosis of issues and escalate to 3rd line support where applicable
• Providing IT support and troubleshooting via telephone, email, portals and remote support software
• Working with local and international clients in various sectors
• Delivering high level customer service to a wide range of users, including those with minimal IT knowledge
• Maintaining and updating the knowledge base
• Follow in depth diagnosis of issues and escalate to 3rd line support where applicable
Requirements
Required skills:
• Fluent in both written and spoken English
• Excellent problem solving and analytical abilities
• Familiar with administering SQL and ability to write SQL queries
• Be able to prioritize issues
• Administering applications such as MS SharePoint and/or Dynamics CRM will be considered an asset.
• Fluent in both written and spoken English
• Excellent problem solving and analytical abilities
• Familiar with administering SQL and ability to write SQL queries
• Be able to prioritize issues
• Administering applications such as MS SharePoint and/or Dynamics CRM will be considered an asset.
Benefits
Opportunities for growth.
Skills
Advanced SQLLanguage Requirements
EnglishEducation Degree
OtherVisa Support
Yes
Job Criteria
Job Type
Full TimeIndustries
Job Location
Malta - BirkirkaraFunctions
Customer ServiceSalary
NegotiableCompanies will apply to you too
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