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Postat pe: 2020-01-16 | Data modificării: 2019-02-27 | Expiră pe: 2020-02-15
Service Desk Analyst
Descrierea jobului
Responsibilities:
Bilingual(Swedish +Finnish)
Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users using Finish and Swedish.
Route problems to the internal I.M. support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
Bilingual(Swedish +Finnish)
Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users using Finish and Swedish.
Route problems to the internal I.M. support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
Cerințe
Excellent communication and conversation skills (Verbal and Written)
Great customer handling skills
Understanding of IT Environment and ready to learn new processes and technologies
Good working knowledge of IT environment Windows OS and MS OFFICE
Ability to learn new information quickly and the willingness to do so at all times
Great customer handling skills
Understanding of IT Environment and ready to learn new processes and technologies
Good working knowledge of IT environment Windows OS and MS OFFICE
Ability to learn new information quickly and the willingness to do so at all times
Abilități
A+ Certified IT TechnicianCerințe lingvistice
Finnish, SwedishGradul de educație
OtherSuport viză
NuAcceptare doar candidați din:
Finland, Sweden
Criterii job
Tip Job
ContractIndustrii
Locație job
Sweden - GothenburgDepartament
Information TechnologySalariu
NegociabilCompaniile vor aplica la tine
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