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Date Posted: 2020-01-16 | Date Modified: 2019-02-27 | Expires: 2020-02-15
Service Desk Analyst
Job Description
Responsibilities:
Bilingual(Swedish +Finnish)
Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users using Finish and Swedish.
Route problems to the internal I.M. support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
Bilingual(Swedish +Finnish)
Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users using Finish and Swedish.
Route problems to the internal I.M. support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
Requirements
Excellent communication and conversation skills (Verbal and Written)
Great customer handling skills
Understanding of IT Environment and ready to learn new processes and technologies
Good working knowledge of IT environment Windows OS and MS OFFICE
Ability to learn new information quickly and the willingness to do so at all times
Great customer handling skills
Understanding of IT Environment and ready to learn new processes and technologies
Good working knowledge of IT environment Windows OS and MS OFFICE
Ability to learn new information quickly and the willingness to do so at all times
Skills
A+ Certified IT TechnicianLanguage Requirements
Finnish, SwedishEducation Degree
OtherVisa Support
NoAccepting only candidates from:
Finland, Sweden
Job Criteria
Job Type
ContractIndustries
Job Location
Sweden - GothenburgFunctions
Information TechnologySalary
NegotiableCompanies will apply to you too
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