Live Chat Support Agent with French and English

Live Chat Support Agent with French and English (Fully remote recruitment process)
Astrea was founded in 2007 with one principal mission – to be different. We transformed this
vision into a key driver of our efforts to be always available when our clients or partners need
us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – an innovative and growing BPO solutions provider – we are looking
for highly motivated individuals for the position of Live Chat Support Agent with French and
English (Fully remote recruitment process). The project is related to delivery and logistics services.

Recruitment and job application in time of coronavirus is not a new book, but everyday life.
All interviews will be conducted online or by phone for your comfort. The hiring process, starting dates and initial trainings with our clients have been tailored according to the official prescriptions and some of them will be conducted online.

Core Duties and Responsibilities:
* Provide quick responses to users mainly via chat sessions;
* Use templates in order to provide consistent messages to users;
* Coordinate the communication between clients and delivery operators;
* Juggle multiple tasks at once while attending the customer’s needs;
* Ability to work on rotating shifts (including late afternoon shifts).

Requirements:
* Advanced level of French and English;
* Flexibility and effective communication skills;
* Friendly and positive attitude;
* Good computer literacy;
* Strong work ethic.

Our client’s offer:
* Fully remore recruitment process;
* Attractive salary;
* Outstanding initial training;
* Additional employee benefits and transport allowance;
* Career development and encouraging work culture.

If you are interested, challenged and convinced you are the right candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. SM_LCSA) Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).