Junior Mobility Administrator

Produce standards and processes development for basic software infrastructure services worldwide
Provide world class operational services to support and maintain the back office related services
Follow Firmenich IT strategy by supporting new and existing services
Provide guidance and governance to other regions
Participate in the implementation of new services
Plan and follow the service, providing KPIs and reports:
Propose and document operational guidelines, IS standard and Policies
Review and audit operating procedures
Enrich existing management systems, like CMDB, Service management tool
Manage all equipment over current infrastructure
Manage capacity
Support new product deployments with installation, integration, testing, documentation, and training
Assist in implementation of plans that enhance technical operation, compliance with rules and regulations, and permit the deployment of new technology and support them
Define and compile the methods of procedures and documentation to support in the maintenance and day-to-day operation of the applications in scope
Plan, coordinate and implement security measures against accidental or unauthorized damage, modification or disclosure
Provide L2 support to business users (request, incidents)
Develop new & maintain existing MobileIron customizations (Features & solutions)
Application re-installation/restore/backup. Vendor involvement required wherever application installation documentation is not available and was installed by Vendor/Application Owner)
Regular application monitoring activities (Basic checks such as launching the administration portal, performance, high availability status, …)
Incident troubleshooting
Vendor Coordination

Proven experience in managing a set of the following basic infrastructure software: Mobile Device Management solutions (MobileIron, Blackberry Enterprise Server, Microsoft Intune, Air Watch, etc);Active Directory;
VMWare knowledge;
Know-how of general IT systems (Windows servers and clients, macOS, iOS, Android, AD, DNS, TCP / IP, LAN / WAN, firewalls, proxy);
Service-Now product experience.

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

Soft skills and technical training for current and emerging products and technologies;
Career development: opportunity to grow within the team (e.g. Senior Expert Network roles);
Special referral bonuses for recommending your friends;
Private Medical subscription;
A monthly budget for flexible benefits program that includes public transportation reimbursement and meal tickets, sport & wellness, telecom & electronics, children & parents, holiday & culture, tourism;
Relaxation rooms (foosball table, ping pong, board games);
Massage sessions;
Extra vacation days;
Flexible working hours and work from home, aligned with project needs;
Friendly team who is eager to meet you.