Postat pe: 2018-06-09 | Data modificării: 2018-07-18 | Expiră pe: 2018-07-09

IT / 2 nd Level Support Engineer

CBT

Descrierea jobului

Tasks:
- Installation/removals/relocations and services (IMAC) for standard Wintel client infrastructure within the
clients campus location
- Hardware repairs (break & fix), incl. mobile devices, as well as handling of spare parts and swapping of
replacement equipment
- Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony
and Printers
- Assistance, guidance and training of users regarding used HW, main applications and Data
Recovery/Security.
- Ensure customer satisfaction by advising individuals on preventive maintenance and configurations
which may positively impact product performance
- Takes responsibility for potential or desired follow-up services or problem escalation
- Administration of service tickets in own Ticket System
- Adherence to the given service parameters incl. timely and accurate reporting

Cerințe

Skills:
- Good knowledge of MS operating systems (Windows Vista, 7, 10) and MS Office 365 applications, as
well as Apple OS, Android OS and COTS applications (commercial-off- the-shelf- products)
- Professional experience in the areas of networks, Active Directory, security; VPN
- Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile
devices and tablets; certifications beneficial
- Excellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed
and confident manner
- Fluent in written and spoken German, Good English skills
- High level of initiative, customer focus and solving problem attitude
- Driving license B
If you are interested in this vacancy, we would be pleased to receive your updated CV, availability and your
salary expectations.

Abilități

Android Apple MS Office tools

Cerințe lingvistice

English, German

Gradul de educație

Associate's Degree

Suport viză

Nu
Email Job

Criterii job

Tip Job

Full Time

Industrii

#Computer & Network Security #Computer Networking, Hardware and Software #Internet

Locație job

Germany - Düsseldorf, Darmstadt, Ludwigshafen, Wiesbaden

Departament

Consulting, Customer Service, General Business

Salariu

Negociabil

Companiile vor aplica la tine

Completează-ți CV-ul și companiile vor putea să-ți trimită invitații să aplici la joburile lor și te vom notifica prin email .