Date Posted: 2018-06-09 | Date Modified: 2018-07-18 | Expires: 2018-07-09

IT / 2 nd Level Support Engineer

CBT

Job Description

Tasks:
- Installation/removals/relocations and services (IMAC) for standard Wintel client infrastructure within the
clients campus location
- Hardware repairs (break & fix), incl. mobile devices, as well as handling of spare parts and swapping of
replacement equipment
- Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony
and Printers
- Assistance, guidance and training of users regarding used HW, main applications and Data
Recovery/Security.
- Ensure customer satisfaction by advising individuals on preventive maintenance and configurations
which may positively impact product performance
- Takes responsibility for potential or desired follow-up services or problem escalation
- Administration of service tickets in own Ticket System
- Adherence to the given service parameters incl. timely and accurate reporting

Requirements

Skills:
- Good knowledge of MS operating systems (Windows Vista, 7, 10) and MS Office 365 applications, as
well as Apple OS, Android OS and COTS applications (commercial-off- the-shelf- products)
- Professional experience in the areas of networks, Active Directory, security; VPN
- Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile
devices and tablets; certifications beneficial
- Excellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed
and confident manner
- Fluent in written and spoken German, Good English skills
- High level of initiative, customer focus and solving problem attitude
- Driving license B
If you are interested in this vacancy, we would be pleased to receive your updated CV, availability and your
salary expectations.

Skills

Android Apple MS Office tools

Language Requirements

English, German

Education Degree

Associate's Degree

Visa Support

No
Email Job

Job Criteria

Job Type

Full Time

Industries

#Computer & Network Security #Computer Networking, Hardware and Software #Internet

Job Location

Germany - Düsseldorf, Darmstadt, Ludwigshafen, Wiesbaden

Functions

Consulting, Customer Service, General Business

Salary

Negotiable

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