German Customer Service Representative

Job Description:

• Answering customers enquiries via phone, email and live chat in a timely and professional manner
• Working together with the Payments/Fraud department to solve problems regarding customers questions
• Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service
• Assist the Marketing Department and Country Manager with local promotions and be updated on activities in the local market
• Understand and follow procedures for the Customer Support Department and report any aberrations to the closest manager.

Qualifications:

• Native German speaking, also having fluent English
• Ability to listen and come up with solutions to customers problems
• Ability to work independent and as a part of a team
• Work well under pressure
• Be flexible when it comes to working hours
• In this role, we are looking for someone with an energetic and driven personality, with a strong entrepreneurial spirit, who embraces the possibility of truly making a difference within our organisation.

International and very dynamic environment
Relocation assistance
Competitive salary
Monthly bonuses based on performance
Career development opportunities within different departments
Company events