Date Posted: 2018-07-31 | Date Modified: 2018-08-31 | Expires: 2018-08-30

German Customer Service Representative

Job Description

Job Description:

• Answering customers enquiries via phone, email and live chat in a timely and professional manner
• Working together with the Payments/Fraud department to solve problems regarding customers questions
• Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service
• Assist the Marketing Department and Country Manager with local promotions and be updated on activities in the local market
• Understand and follow procedures for the Customer Support Department and report any aberrations to the closest manager.

Requirements

Qualifications:

• Native German speaking, also having fluent English
• Ability to listen and come up with solutions to customers problems
• Ability to work independent and as a part of a team
• Work well under pressure
• Be flexible when it comes to working hours
• In this role, we are looking for someone with an energetic and driven personality, with a strong entrepreneurial spirit, who embraces the possibility of truly making a difference within our organisation.

Benefits

International and very dynamic environment
Relocation assistance
Competitive salary
Monthly bonuses based on performance
Career development opportunities within different departments
Company events

Skills

Committed to Customer Satisfaction

Language Requirements

German

Education Degree

Associate's Degree

Visa Support

No
Email Job

Job Criteria

Job Type

Full Time

Industries

#Alternative Medicine #Consumer Services

Job Location

Malta - Sliema

Functions

Customer Service

Salary

Negotiable

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