German Customer Care Agent - Lisbon

GERMAN CUSTOMER SUPPORT - LISBON
Are you looking for an international experience or to have a gap year, in a beautiful country, with amazing beaches, historic places to visit and lovely terraces to enjoy the end of your working days? Join our team in Lisbon, we are increasing our teams!

Mission:
• Answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience
• Keep in contact with clients by receiving incoming calls and emails, managing claims and requests

Profile:
• Fluency in German (C2 Level or Native)
• B1/B2 level of English
• Good computer skills
• Any kind of previous experience or contact with clients
• Excellent communication skills
• Good listening and empathy skills
• Good time management skills

Conditions:

· Contract since the first day
· Initial and continue Training
· Base Salary - (paid for 14 months)
. Bonus: 1200 euros max gross annual variable (it means around 100 euros bonus per month based on performance)
· Welcome Bonus available only for German candidates
· Meal allowance pay in card (free in taxes) - 6.83€/day (around 120 euros per month)
· Transport benefit: 20€
· Health insurance after 6 month contract
· Multicultural environment
· Possibility to evolve in the company or to do an international mobility
· Very good facilities (Microwaves, fridges, catering services, very big windows, natural light)
· Close to station - very good accesses by metro, train and bus