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Postat pe: 2018-07-11 | Data modificării: 2018-08-11 | Expiră pe: 2018-08-10
Genesys Specialist
Descrierea jobului
Work closely with contact center operation leaders to understand business needs, create routing strategies, continually make recommendations to better the environment post install, configure the environment, and define the roadmap for global expansion and support.
Key it to interpret the traffic data for the client
Requirements:
• Requires a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or closely related field of study
• Requires five (5) years of experience with each of the following: software design and development; operations and infrastructure management; call flows, queuing, routing, and CTI on Genesys platform; designing, developing, administering, and troubleshooting
• Experienced in being able to interpret the traffic data
• Experienced in knowing Genesys software inside and out
• GCA Certified a huge plus
Key it to interpret the traffic data for the client
Requirements:
• Requires a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or closely related field of study
• Requires five (5) years of experience with each of the following: software design and development; operations and infrastructure management; call flows, queuing, routing, and CTI on Genesys platform; designing, developing, administering, and troubleshooting
• Experienced in being able to interpret the traffic data
• Experienced in knowing Genesys software inside and out
• GCA Certified a huge plus
Cerințe
Work closely with contact center operation leaders to understand business needs, create routing strategies, continually make recommendations to better the environment post install, configure the environment, and define the roadmap for global expansion and support.
Key it to interpret the traffic data for the client
Requirements:
• Requires a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or closely related field of study
• Requires five (5) years of experience with each of the following: software design and development; operations and infrastructure management; call flows, queuing, routing, and CTI on Genesys platform; designing, developing, administering, and troubleshooting
• Experienced in being able to interpret the traffic data
• Experienced in knowing Genesys software inside and out
• GCA Certified a huge plus
Key it to interpret the traffic data for the client
Requirements:
• Requires a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or closely related field of study
• Requires five (5) years of experience with each of the following: software design and development; operations and infrastructure management; call flows, queuing, routing, and CTI on Genesys platform; designing, developing, administering, and troubleshooting
• Experienced in being able to interpret the traffic data
• Experienced in knowing Genesys software inside and out
• GCA Certified a huge plus
Abilități
Call Flow Call Routing CTI Infrastructure Management Queuing Software DesignCerințe lingvistice
EnglishGradul de educație
Bachelor's DegreeSuport viză
DaAcceptare doar candidați din:
United States
Criterii job
Tip Job
ContractIndustrii
Locație job
United States - RaleighDepartament
Engineering, Finance, ManufacturingSalariu
NegociabilCompaniile vor aplica la tine
Completează-ți CV-ul și companiile vor putea să-ți trimită invitații să aplici la joburile lor și te vom notifica prin email .