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Date Posted: 2018-07-11 | Date Modified: 2018-08-11 | Expires: 2018-08-10
Genesys Specialist
Job Description
Work closely with contact center operation leaders to understand business needs, create routing strategies, continually make recommendations to better the environment post install, configure the environment, and define the roadmap for global expansion and support.
Key it to interpret the traffic data for the client
Requirements:
• Requires a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or closely related field of study
• Requires five (5) years of experience with each of the following: software design and development; operations and infrastructure management; call flows, queuing, routing, and CTI on Genesys platform; designing, developing, administering, and troubleshooting
• Experienced in being able to interpret the traffic data
• Experienced in knowing Genesys software inside and out
• GCA Certified a huge plus
Key it to interpret the traffic data for the client
Requirements:
• Requires a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or closely related field of study
• Requires five (5) years of experience with each of the following: software design and development; operations and infrastructure management; call flows, queuing, routing, and CTI on Genesys platform; designing, developing, administering, and troubleshooting
• Experienced in being able to interpret the traffic data
• Experienced in knowing Genesys software inside and out
• GCA Certified a huge plus
Requirements
Work closely with contact center operation leaders to understand business needs, create routing strategies, continually make recommendations to better the environment post install, configure the environment, and define the roadmap for global expansion and support.
Key it to interpret the traffic data for the client
Requirements:
• Requires a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or closely related field of study
• Requires five (5) years of experience with each of the following: software design and development; operations and infrastructure management; call flows, queuing, routing, and CTI on Genesys platform; designing, developing, administering, and troubleshooting
• Experienced in being able to interpret the traffic data
• Experienced in knowing Genesys software inside and out
• GCA Certified a huge plus
Key it to interpret the traffic data for the client
Requirements:
• Requires a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or closely related field of study
• Requires five (5) years of experience with each of the following: software design and development; operations and infrastructure management; call flows, queuing, routing, and CTI on Genesys platform; designing, developing, administering, and troubleshooting
• Experienced in being able to interpret the traffic data
• Experienced in knowing Genesys software inside and out
• GCA Certified a huge plus
Skills
Call Flow Call Routing CTI Infrastructure Management Queuing Software DesignLanguage Requirements
EnglishEducation Degree
Bachelor's DegreeVisa Support
YesAccepting only candidates from:
United States
Job Criteria
Job Type
ContractIndustries
Job Location
United States - RaleighFunctions
Engineering, Finance, ManufacturingSalary
NegotiableCompanies will apply to you too
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