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Descrierea jobului
CUSTOMER SERVICE TEAM LEADER
Our client is looking to hire a qualified, hands on team manager, overseeing the day to day business of CS department in Malta, aligning with team leads and management and coordinating efforts with office in Cape town.
Responsibilities and Duties
Monitoring chats and performance of team members
Monitoring time keeping
Handling escalations
Quality assurance
Participation in recruitment process
Coaching and training for new starters
Leading by example
Our client is looking to hire a qualified, hands on team manager, overseeing the day to day business of CS department in Malta, aligning with team leads and management and coordinating efforts with office in Cape town.
Responsibilities and Duties
Monitoring chats and performance of team members
Monitoring time keeping
Handling escalations
Quality assurance
Participation in recruitment process
Coaching and training for new starters
Leading by example
Cerințe
Qualifications
Strong interpersonal skills
Communication skills
Leadership skills
Problem solving skills
Additional languages are a plus especially Nordic languages
Experience in CS and iGaming
Strong interpersonal skills
Communication skills
Leadership skills
Problem solving skills
Additional languages are a plus especially Nordic languages
Experience in CS and iGaming
Beneficii
CUSTOMER SERVICE TEAM LEADER
Our client is looking to hire a qualified, hands on team manager, overseeing the day to day business of CS department in Malta, aligning with team leads and management and coordinating efforts with office in Cape town.
Responsibilities and Duties
Monitoring chats and performance of team members
Monitoring time keeping
Handling escalations
Quality assurance
Participation in recruitment process
Coaching and training for new starters
Leading by example
Qualifications
Strong interpersonal skills
Communication skills
Leadership skills
Problem solving skills
Additional languages are a plus especially Nordic languages
Experience in CS and iGaming
Our client is looking to hire a qualified, hands on team manager, overseeing the day to day business of CS department in Malta, aligning with team leads and management and coordinating efforts with office in Cape town.
Responsibilities and Duties
Monitoring chats and performance of team members
Monitoring time keeping
Handling escalations
Quality assurance
Participation in recruitment process
Coaching and training for new starters
Leading by example
Qualifications
Strong interpersonal skills
Communication skills
Leadership skills
Problem solving skills
Additional languages are a plus especially Nordic languages
Experience in CS and iGaming
Abilități
Commitment to Customer ServiceCerințe lingvistice
EnglishGradul de educație
High SchoolSuport viză
Nu
Criterii job
Tip Job
Full TimeIndustrii
Locație job
Malta - SliemaDepartament
Customer ServiceSalariu
NegociabilCompaniile vor aplica la tine
Completează-ți CV-ul și companiile vor putea să-ți trimită invitații să aplici la joburile lor și te vom notifica prin email .