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Job Description
CUSTOMER SERVICE TEAM LEADER
Our client is looking to hire a qualified, hands on team manager, overseeing the day to day business of CS department in Malta, aligning with team leads and management and coordinating efforts with office in Cape town.
Responsibilities and Duties
Monitoring chats and performance of team members
Monitoring time keeping
Handling escalations
Quality assurance
Participation in recruitment process
Coaching and training for new starters
Leading by example
Our client is looking to hire a qualified, hands on team manager, overseeing the day to day business of CS department in Malta, aligning with team leads and management and coordinating efforts with office in Cape town.
Responsibilities and Duties
Monitoring chats and performance of team members
Monitoring time keeping
Handling escalations
Quality assurance
Participation in recruitment process
Coaching and training for new starters
Leading by example
Requirements
Qualifications
Strong interpersonal skills
Communication skills
Leadership skills
Problem solving skills
Additional languages are a plus especially Nordic languages
Experience in CS and iGaming
Strong interpersonal skills
Communication skills
Leadership skills
Problem solving skills
Additional languages are a plus especially Nordic languages
Experience in CS and iGaming
Benefits
CUSTOMER SERVICE TEAM LEADER
Our client is looking to hire a qualified, hands on team manager, overseeing the day to day business of CS department in Malta, aligning with team leads and management and coordinating efforts with office in Cape town.
Responsibilities and Duties
Monitoring chats and performance of team members
Monitoring time keeping
Handling escalations
Quality assurance
Participation in recruitment process
Coaching and training for new starters
Leading by example
Qualifications
Strong interpersonal skills
Communication skills
Leadership skills
Problem solving skills
Additional languages are a plus especially Nordic languages
Experience in CS and iGaming
Our client is looking to hire a qualified, hands on team manager, overseeing the day to day business of CS department in Malta, aligning with team leads and management and coordinating efforts with office in Cape town.
Responsibilities and Duties
Monitoring chats and performance of team members
Monitoring time keeping
Handling escalations
Quality assurance
Participation in recruitment process
Coaching and training for new starters
Leading by example
Qualifications
Strong interpersonal skills
Communication skills
Leadership skills
Problem solving skills
Additional languages are a plus especially Nordic languages
Experience in CS and iGaming
Skills
Commitment to Customer ServiceLanguage Requirements
EnglishEducation Degree
High SchoolVisa Support
No
Job Criteria
Job Type
Full TimeIndustries
Job Location
Malta - SliemaFunctions
Customer ServiceSalary
NegotiableCompanies will apply to you too
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