CUSTOMER SERVICE AGENT - JAPANESE SPEAKING

CUSTOMER SERVICE AGENT – JAPANESE SPEAKING
Malta

Key Responsibilities

Helping internal and external customers,
Contacting other departments when there is an issue to be solved,
Keeping customer request queues as low as possible,
Customer research (bonuses, deposits, transactions, betting slips, documents, bet
calculations),
Handling customer request queues assigned accordingly to workload,
Having a high knowledge of products offered by the company,
Attending team meetings and activities,
Taking over in the absence of the team leader,

Requirements

Proficient level or Japanese and fluent level of English
Level of education - Graduation of high school or post-secondary school
Work Experience - Preferably at least one year in Japan
Strong communication skills;
written & spoken knowledge of Keigo;
knowledge of Internet related software

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to be discussed