B2B Account Support Specialist

B2B Account Support Specialist with Dutch, French, German, Swedish (Fully remote recruitment)
Astrea was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions. Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – we're seeking a highly-organized individual for the position B2B Account Support Specialist with Dutch, French, German, Swedish & English.

Our client is a leading Shared Service in Bulgaria. If you want to build a successful career in client services and account management, we encourage you to read the details below.

Recruitment and job application in time of coronavirus is not a new book, but everyday life. All interviews will be conducted online or by phone for your comfort. The hiring process, starting dates and initial trainings with our clients have been tailored according to the official prescriptions and some of them will be conducted online.

Your role:
· Communicate with the company`s B2B and B2C clients mainly over phone, chat and email.
· Help clients solve issues related to failed transactions, personal identification and assist with onboarding new merchants.
· Ensure clients receive the highest level of customer service. • Execute an organized, efficient and structured working process.
· Meet predetermined targets and represent the company in a professional manner.

We need a person with:
· Previous sales/customer service experience;
· Fluent languages – Dutch, French, German, Swedish & English;
· Used to dynamic and fast-paced work environment;
· Excellent communication skills;
· Ability to multi-task and manage time effectively;
· Team spirit.

Then you should consider what our client offers:
· Free sports card and additional health insurance;
· Trainings and extensive performance improvement programs;
· Relax area;
· Open-minded management team promoting innovation, personal and professional development;
· Permanent employment; full-time.

If you see your profile in the description above or you think this proposition for a challenge, do not hesitate to send your CV in English.

We will contact the approved candidates shortly hereafter. There is no fee for applying!
All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).