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Date Posted: 2019-10-17 | Date Modified: 2019-04-20 | Expires: 2019-11-16
Incident Management Officer with French
Job Description
-Respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
-Identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
-Follow the incident life cycle as defined by the process
- categorize and document, perform follow up on all necessary incidents as defined in the process, to ensure timely closure.
-Identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
-Follow the incident life cycle as defined by the process
- categorize and document, perform follow up on all necessary incidents as defined in the process, to ensure timely closure.
Requirements
-Bachelor degree or 3 year diploma
-Excellent communication French and English skills
-Excellent written communication skills
-Fundamental Technical know-how on system trouble shooting
-Excellent communication French and English skills
-Excellent written communication skills
-Fundamental Technical know-how on system trouble shooting
Skills
Bilingual English-French Consumer Tech Tech-savvyLanguage Requirements
English, FrenchEducation Degree
High SchoolVisa Support
No
Job Criteria
Job Type
Full TimeIndustries
Job Location
Romania - BucharestFunctions
Customer ServiceSalary
€ 700 - 800/month EuroCompanies will apply to you too
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