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Job Description
1ST LEVEL TECH SUPPORT
Malta
Our client is a leading supplier of in-house software in the online gaming industry. Their clients include high profile gaming companies from all around the globe.
Do you have a passion for support and the software industry?
Do you want to work for a company that has a focus of keeping clients happy from the minute they start the on-boarding process?
If this is you, then apply for the 1st level support position in our office in Malta!
The chosen candidate will assist the support team in their daily tasks and will be in charge of maintaining the ticketing system, by acknowledging tickets to clients, replicating issues, assign them to the right stakeholder, chase for reply when necessary and maintain a good flow of communication with all the company’s clients at all time.
Other duties will include clients’ training, keeping the documentation updated and assist senior team members as requested from time to time.
Malta
Our client is a leading supplier of in-house software in the online gaming industry. Their clients include high profile gaming companies from all around the globe.
Do you have a passion for support and the software industry?
Do you want to work for a company that has a focus of keeping clients happy from the minute they start the on-boarding process?
If this is you, then apply for the 1st level support position in our office in Malta!
The chosen candidate will assist the support team in their daily tasks and will be in charge of maintaining the ticketing system, by acknowledging tickets to clients, replicating issues, assign them to the right stakeholder, chase for reply when necessary and maintain a good flow of communication with all the company’s clients at all time.
Other duties will include clients’ training, keeping the documentation updated and assist senior team members as requested from time to time.
Requirements
Skills and Experience:
Previous experience in a support environment
2 years of experience in Gaming or related software industry
Knowledge of Jira and Zendesk would be a plus
Fluent in English
Exceptional organisational skills and able to multitask is a must.
Previous experience in a support environment
2 years of experience in Gaming or related software industry
Knowledge of Jira and Zendesk would be a plus
Fluent in English
Exceptional organisational skills and able to multitask is a must.
Benefits
to be discussed
Skills
ITLanguage Requirements
EnglishEducation Degree
High SchoolVisa Support
No
Job Criteria
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