Date Posted: 2021-05-24 | Expires: 2021-06-23

Spanish speaking Retention Agent

Job Description

Key Responsibilities:
• Retention Agent will be in charge of carrying out outbound Retention to:
o Promote the company’s products and services
o Retention – continuous relationship management ( Retention of previous converted deals, management of customer account, upsell customer deals, while constantly increasing their LTV)
• Meet targets and deadlines, within a goal-oriented environment

Requirements

Requirements:
• Fluency in Spanish
• Self-motivated and goal-oriented with a strong will to succeed
• 1-year experience in positions such as Credit Control agent or any position related to preventing cancellation of products in call center environments
• Capable of reaching daily/weekly/monthly targets based on Retention Agents plan
• Excellent communication skills (verbal + written)
• Team player attitude

Skills

Client Retention

Language Requirements

Spanish

Education Degree

High School

Visa Support

No
Email Job

Job Criteria

Job Type

Full Time

Industries

#Information Technology and Services

Job Location

Malta - Sliema

Functions

Customer Service

Salary

Negotiable

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