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Job Description
Key Responsibilities:
• Retention Agent will be in charge of carrying out outbound Retention to:
o Promote the company’s products and services
o Retention – continuous relationship management ( Retention of previous converted deals, management of customer account, upsell customer deals, while constantly increasing their LTV)
• Meet targets and deadlines, within a goal-oriented environment
• Retention Agent will be in charge of carrying out outbound Retention to:
o Promote the company’s products and services
o Retention – continuous relationship management ( Retention of previous converted deals, management of customer account, upsell customer deals, while constantly increasing their LTV)
• Meet targets and deadlines, within a goal-oriented environment
Requirements
Requirements:
• Fluency in Spanish
• Self-motivated and goal-oriented with a strong will to succeed
• 1-year experience in positions such as Credit Control agent or any position related to preventing cancellation of products in call center environments
• Capable of reaching daily/weekly/monthly targets based on Retention Agents plan
• Excellent communication skills (verbal + written)
• Team player attitude
• Fluency in Spanish
• Self-motivated and goal-oriented with a strong will to succeed
• 1-year experience in positions such as Credit Control agent or any position related to preventing cancellation of products in call center environments
• Capable of reaching daily/weekly/monthly targets based on Retention Agents plan
• Excellent communication skills (verbal + written)
• Team player attitude
Skills
Client RetentionLanguage Requirements
SpanishEducation Degree
High SchoolVisa Support
No
Job Criteria
Job Type
Full TimeIndustries
Job Location
Malta - SliemaFunctions
Customer ServiceSalary
NegotiableCompanies will apply to you too
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