Spanish Sp Customer Support Specialist (REF 8008)

As a Customer Support Specialist, you will be 1st line support for players wishing to contact the company with regards to various matters which include Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs. Our client strives to be the best in support and customer care within the industry and they are looking for individuals who possess the same vision and ready to provide their customers with support on a 24/7 rotating shift.


Responsibilities:

- Handle customer queries through Live Chat and email
- Escalate cases to relevant departments and follow up on the resolution
- Work with multiple back offices, internal tools as well as engage with 3rd party providers to ensure customer queries are answered and/or resolved in a timely and correct manner
- Assist customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)
- Assist customers with their KYC procedures whilst also working closely with the Risk team on these matters
- Work closely with the VIP, Marketing and Risk/Payments department
- Credit bonuses & Free spins
- Upsell the brands promotions
- Actively engage customers

- Fluent Spanish and fluent English language skills (written and spoken)
- Customer support experienced
- Strong PC and internet skills
- Very good problem-solving skills
- Strong attention to detail
- Strong team player
- Good online attitude

- Competitive salary
- Comprehensive health insurance
- Regular team events
- A friendly, dynamic work environment - They believe that their employees are their main asset