Spam Operations Analyst

Astrea Recruitment was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.


For one of our clients – we're seeking a highly-organized individual for the position Spam Operations Analyst with French, Italian, Spanish, Turkish, Hungarian, Russian, German, Dutch.

Essential Duties and Responsibilities:
* Provide support and issue resolution to customers, subcontractors and end users via email;
* Be responsible for monitoring numerous real-time queues and prioritize risky transactions and other abuse for manual review
* Investigate individual transactions using internal policies and review methodologies to determine if the transaction are fraudulent or not
* Research spam, fraud and user behaviour to contribute to machine learning models, rules and other detection systems* Respond to problems and issues as reported by internal and external customers in a timely fashion;
* Data entry of information into the system;
* Maintains confidential and valuable information, applications and data;
* Providing timely reports and feedback to customers.

Requirements:
* Fluency in French, Italian, Spanish, Turkish, Hungarian, Russian, German, Dutch & English;
* Attention to detail;
* Able to work independently and to meet deadlines;
* Excellent communication, interpersonal and organizational skills;
* Knowledge of Microsoft Office applications (i.e. Word, EXCEL, and Powerpoint).

Our Client Offers:
* A full-time employment, based on a labor contract;
* Very attractive salary and bonus scheme;
* Team building events;
* Friendly working environment.

If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. N r_SM_CSE).

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data (Astrea Recruitment. - reg No 1809).