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Date Posted: 2021-11-06 | Expires: 2021-12-06
Service Delivery Manager (German,English)
Job Description
Manages the service delivery to one or more multi-Country/In country client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.
Service Delivery Manager L1 is focused on:
• Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
• Developing strong relationships (KPI: Strong network in place)
• Working with XDAMs and Level 2 SDM in managing sales cycles and same account growth initiatives.
Service Delivery Manager L1 is focused on:
• Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
• Developing strong relationships (KPI: Strong network in place)
• Working with XDAMs and Level 2 SDM in managing sales cycles and same account growth initiatives.
Requirements
Minimum of 1 Yrs. experience of having successfully operated at prime customer contact level
Minimum of 1 Yrs. Service delivery management experience having led high quality service delivery to customer(s)
Business unit or contract budget understanding
Experience working in a virtual environment.
Strong presentation skills with experience of presenting to senior customer representatives.
Proven experience of /supplier management
Minimum Demonstrated ability to work collaboratively - within a matrix management environment
Minimum of 1 Yrs. Service delivery management experience having led high quality service delivery to customer(s)
Business unit or contract budget understanding
Experience working in a virtual environment.
Strong presentation skills with experience of presenting to senior customer representatives.
Proven experience of /supplier management
Minimum Demonstrated ability to work collaboratively - within a matrix management environment
Skills
ITIL ITIL CertifiedLanguage Requirements
English, French, GermanVisa Support
NoAccepting only candidates from:
Romania
Job Criteria
Job Type
Full TimeIndustries
Job Location
Romania - IașiFunctions
ConsultingSalary
€ 1000 - 2600/month EuroCompanies will apply to you too
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