Senior Customer Support Portuguese speaking

Are you a native Portuguese speaker with previous experience in the online casino industry? Is Jugo de Bicho your favorite pastime? Well, in that case we consider you “com a faca e o queijo na mão”, if you know what we mean.

Our client, a fantastic iGaming company are recruiting for an experienced customer support agent to join their continuous growing operations. If you have extensive casino knowledge and enjoy a slot game of 2 (maybe 3) see below the position.

Responsibilities:
Answering customer’s enquiries via email and live chat.
Providing customer support on all aspect of the player experience.
Verifying customer accounts and processing payments.
Crediting Bonuses and Free Spins to Players.
Assisting in fraud and risk management.
Taking care of VIP players.

Qualifications:

Previous Customer Service Experience within a Casino
A minimum of 2 years iGaming Experience – is a must!
Excellent communication skills.
Previous VIP Experience is a big plus.
Impeccable English – written and spoken.
Superb problem solving skills.
Ability to work independent and as a part of a team.
Be able to handle stress.
Previous experience with Crypto is a major plus.
Outgoing personality with excellent communication skills.

to be discussed