Date Posted: 2021-06-02 | Expires: 2021-07-02

Senior Customer Experience Specialist (ref 7670)

Job Description

Our client, a fantastic iGaming company, are recruiting for an experienced customer support agent to join their continuous growing operations. If you have extensive casino knowledge and you are really interested in slot games see below the information.

Responsibilities:

Answering customer’s enquiries via email and live chat.
Providing customer support on all aspect of the player experience.
Verifying customer accounts and processing payments.
Crediting Bonuses and Free Spins to Players.
Assisting in fraud and risk management.
Taking care of VIP players.
Promoting responsible gambling.

Requirements

Requirements:

Previous customer related experience within an online casino – minimum 2 years
Customer focused approach.
Previous VIP Experience is a big plus.
Impeccable English – written and spoken.
Superb problem solving skills.
Ability to work independent and as a part of a team.
Be able to handle stress.
Previous experience with Crypto is a major plus.
Outgoing personality with excellent communication skills.

Benefits

to be dicussed

Skills

Customer Support

Language Requirements

English

Education Degree

High School

Visa Support

No
Email Job

Job Criteria

Job Type

Full Time

Industries

#Business

Job Location

Malta - Sliema

Functions

Customer Service

Salary

Negotiable

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