Online Content Moderator - Social Media

Responsibilities:

Identify and assess customer’s need to achieve satisfaction.
Handle and resolve client’s problems via phone, chatting and emails.
Provide accurate and valid information by using the right tools.
Communicate clearly and gently with all consumers.
Follow communication procedures, guidelines and policies.

Requirements:

Have developed communication and soft skills.
Be fluent/native in Portuguese, Polish, Italian, Spanish, French, German, Dutch and Nordics languages and fluent in English. Any additional languages are a plus
Be capable of handling stressful situations and demanding clients.

Selling points:

Very cheap living cost (1 or 2 bedrooms flat with bills included for 275-300 euro per month / rooms for 150)
Good weather
Career progression in the company after 6 months
Mediterranean lifestyle: possibility of living in a city with great history, amazing food, nice people and beautiful beaches, you can go to places like Santorini or Mikonos for the weekend

Company:

They are 6000 employees in total, they are the biggest company in Athens and one of the biggest Call Centre in Europe.
They have 30 different languages within the company
Employees have the possibility of career progression, after 6 months in the company they can apply for internal vacancies such as Supervisor, Trainer, QA, etc
They have a ‘Welcome team’ within the HR department that provides all help needed to employees in order to settle down in Greece: finding flat, opening bank account, Social Security, etc.
They have some benefits and social activities: Carnival party, Christmas party, small trips to Ski for instance, Music festivals, some activities for specific communities such as Hebrew & Arabic, etc
Biggest teams: German, English, French and Scandinavian

The client is classified as a BPO - Business Process Outsourcing company - that provides outsourced contact centre services - CS Agents, Tech support Agents, Sales Agents; while working side by side with different well-known companies. They are looking for enthusiastic people who are eager to learn and help others, while working in a multicultural environment that offers career progression, excellent benefits and relocation package. They truly believed on their employees offering them the best working environment possible