Mobile Device Customer Service Technician

Astrea Recruitment is a company in the Human Resources field. Our goal is to find the
most appropriate individuals for our business partners.

For one of our clients – a global leader in customer experience management – we are
looking for a Mobile Device Customer Service Technician with German, Arabic, Indonesian and English. The employee will answer inquiries from mobile device users.

Essential Duties and Responsibilities:
- Resolve customer issues in a timely manner;
- Assist users with configuration and optimization of the mobile devices’ settings;
- Provide support mainly via chat and emails and occasionally via phone calls;
- Follow up with users and improve the overall customer experience;
- Demonstrate sufficient product knowledge and analytical thinking;
- Document cases according to the established standards of the company.

Requirements:
- Great interpersonal skills and the ability to communicate clearly and explain complex
information in a simplified manner;
- Effective problem-solving skills and willingness to listen and help;
- Good research skills and proactive attitude;
- Business level of German, Arabic, Indonesian and English.

Our client’s offer:
- Attractive salary and a flexible schedule;
- Long-term stability;
- Friendly work environment;
- Variety of career development opportunities;
- Employee benefits and different special events with added value;
- Opportunities for career development.

If you are interested, challenged and convinced that you would be an appropriate candidate,
do not hesitate and send your detailed resume in English (Do not forget to point the ref SM_MDCST). Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)