Mandarin 2nd Line Advisor for Airbnb - Lisbon

We are Sitel

We are Partners, we are Leaders, we are Experts.
To our Associates we Empower Humans and Enhance Brands.

We are looking for fluent Mandarin speakers to become part of Sitel Team in Portugal.

Able to deliver high-quality service across multiple platforms.

Challenge yourself!

We are happy to be the company where you can develop your talent in a high-energy multicultural environment.

Sitel Customer Support its brand strategy, customer behavior, and market knowledge for your life.


About Airbnb :)
Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodation around the world — online.
With world-class customer service and a growing community of users, our client offers the easiest way for people to earn extra money from their available space and showcase it to an audience of millions.

Easy to apply,
We value,

. Trust and Passionate people, able to Inspire others and Add value showing Empathy

. Strong in communication and interpersonal skills. This will be a back office role, mainly e-mail support

. Able to pick up new technology quickly

. English as a 2nd language

. Availability to work 8 hours/ day, 40 hours/ week, rotating shifts (between 8 am - 7 pm, Monday to Sunday)


For non-EU applicants, it is mandatory to hold a valid work permit

We offer you,
. Competitive salary (14 monthly payments per year)

. Monthly performance bonus

. Monthly meal allowance

. Help in finding accommodation in Lisbon

. Recognition program for referral friends

. Fresh fruit on site

. Great office location with easy access by public transport

. Private Healthcare + Dental insurance (after 6 months)

. English speaking Doctor on site

. Initial training fully paid by Sitel and included in the contract

. Continuous training, development, and career opportunities

. Work within a young international team


Take your time to decide (not too much ...)

Choose Sitel!