Japanese Customer Support Specialist

One of our established iGaming operator clients are hiring Japanese Speaking Customer Support Specialists to join their operations team.
You will be supporting players wishing to contact the company with regards to various matters such as Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs.

The company strive to be the best in Support and Customer care within the industry and they are looking for individuals who possess the same vision.


Key Responsibilities

Handle customer queries through Live Chat and email
Escalating to relevant departments and following up on the resolution
Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)
Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter
Working closely with the VIP, Marketing and Risk/Payments department
Crediting bonuses & Free spins
Upselling the Brands promotions
Actively engaging customers in the view to increase player activity

Requirements

Native and Business level of Japanese
Fluent English language skills (written and spoken)
Online Customer support experience
Strong PC and internet skills
Very good problem-solving skills
Strong attention to detail
Strong team player
Good online attitude
Staff will be required to work shifts (No Nights)
Willing to provide a work permit and relocation, plus excellent remuneration package

To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.