Italian speaking Customer Support Agent - Berlin

Our Client in Berlin is looking for an Italian speaking Customer Support Service Agent to work with one of the biggest Social Media platforms in the world.
In this role, you will be a crucial member of the customer service team.

About Berlin:

Capital of Germany and its largest city, Berlin is located in North-Western Germany and home to 3 World Heritage sites! A city steeped in recent and ancient history, it has multiple parks and landmarks which offer plenty to do. If that wasn't enough, the capital also plays host to many festivals and has a rich, vibrant, and diverse nightlife.  


Responsibilities:

You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in Italian
You will solve product related technical issues and any other inquiries about the platform and the products
You will be able to manage all different types of inquiries generated via inbound channels such as chat, email and social media messenger
As a representative for the social media platform you will provide post-sales support
You will take an active role in providing excellent and nimble customer service experience
You will look for ideas to enhance service and improve the overall customer advertising

Requirements:

Fluent, verbal and written in Italian and in English
University degree in Marketing or any other relevant fields is a plus
Customer Service experience is preferred
Experience in social media and/or digital marketing is a plus
Excellent written and verbal communication skills
Ability to multitask & work under pressure


To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.