Head of Payments and Risk

Responsibilities:

Report to senior management and the board focusing on strategy implementation for the fraud, AML internal policies, procedures, manuals and best practices for the daily operations
Evaluate the fraud and AML risks associated with new product and territory launches, as well as changes to existing products, funding methods, among others.
Implementing payments optimization strategies in order to maximize deposit levels and acceptance rates
Training, guiding, and providing leadership to the Fraud, Payments and AML Department
Handling of high-risk/critical payments, Fraud, AML related Escalations
Providing and implementing a strategy regarding customer registration, verification, CDD, EDD, and AML processes and guidelines
Assist the General Counsel in regulatory system audits, risk assessments and AML internal procedures
Be involved in planning and implementing of security measures designed to limit the likelihood of criminal activities taking place through the Company’s services
Handling of complex and or unresolved payments and fraud related escalations from Fraud & Payment Agents/ Team Leader
Chargeback Management and Reporting on losses to the COO
Agent quality and performance assessment reviews
Managing, setting and overseeing the team’s performance objectives
Ownership, negotiation and management of payment and fraud third party relationships, including: banks, PSPs, verification providers, acquirers, fraud systems
Handling relationships with third party game providers for enhanced investigations
Report system bugs, errors, improvements to the board and senior management to improve customer journey and internal departmental efficiencies.
Provides line management with reports and analytics and performance of the fraud, payments and AML Teams
Drive and implement current and future key Projects linked to Fraud, Payments and AML
Overseeing the payments processing function and ensuring the quickest possible turnaround times on customer withdrawals
Identify changes to legislation, rules or industry guidance to ensure that the Company meets its statutory obligations and internal requirements in respect to the prevention of money laundering prevention and to ensure this is communicated effectively to management and staff
Investigate/review reports of suspicious transactions / circumstances, as well as prepare and submit reports to senior management and/or MLRO for review
Suggest, review and carry out gap analysis on onboarding tools to assist in AML, Risk and Compliance ensuring any potential company risks in terms of AML are mitigated and adhered to meet regulatory requirements
Carry out any other duties in respect of transaction monitoring and Money Laundering Prevention and Counter Terrorism as may reasonably be required and constantly communicate with the MLRO in relation to high level risk accounts for awareness and mitigation

Requirements:

Fluent English language skills
An inspiring leader with previous experience in a similar role
Proven track record of coaching and developing people
Sound knowledge of current laws, regulations, and common practices in Risk, fraud and payments field
Self-motivated and someone who does not shy away from taking ownership and responsibilities in a challenging environment, with a positive, ‘can-do’ attitude
Experience in data analysis, with the ability to analyse large volumes of data and a logical and high-level approach to problem-solving
Able to thrive in a fast-paced, challenging environment
Lead and support key projects and initiatives, and effectively communicate strategies across the Team, Department and Business
Engage with and influence key internal and external stakeholders, and provide expert advice and training to support the strategic agenda
Able to define, structure and prioritise workload for themselves and others, with the flexibility and capability to change when required
Able to display a high degree of confidentiality and discretion

To be discussed