Date Posted: 2021-01-22 | Expires: 2021-02-21

Customer Support Team Leader

Job Description

CUSTOMER SERVICE TEAM LEADER

Our client is looking to hire a qualified, hands on team manager, overseeing the day to day business of CS department in Malta, aligning with team leads and management and coordinating efforts with office in Cape town.

Responsibilities and Duties

Monitoring chats and performance of team members
Monitoring time keeping
Handling escalations
Quality assurance
Participation in recruitment process
Coaching and training for new starters
Leading by example

Requirements

Qualifications

Strong interpersonal skills
Communication skills
Leadership skills
Problem solving skills
Additional languages are a plus especially Nordic languages
Experience in CS and iGaming

Benefits

CUSTOMER SERVICE TEAM LEADER

Our client is looking to hire a qualified, hands on team manager, overseeing the day to day business of CS department in Malta, aligning with team leads and management and coordinating efforts with office in Cape town.

Responsibilities and Duties

Monitoring chats and performance of team members
Monitoring time keeping
Handling escalations
Quality assurance
Participation in recruitment process
Coaching and training for new starters
Leading by example

Qualifications

Strong interpersonal skills
Communication skills
Leadership skills
Problem solving skills
Additional languages are a plus especially Nordic languages
Experience in CS and iGaming

Skills

Commitment to Customer Service

Language Requirements

English

Education Degree

High School

Visa Support

No
Email Job

Job Criteria

Job Type

Full Time

Industries

#Games & Gaming

Job Location

Malta - Sliema

Functions

Customer Service

Salary

Negotiable

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