Customer Service Advisor with German

Primary Responsibilities:


•Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution
•Applies understanding and knowledge of information systems products and services to assist users
•Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems
•Coordinates referrals to appropriate technical, professional, or service personnel
•Receives and prioritizes issues and forwards using appropriate escalation procedures
•All other duties as assigned

•Support must be provided in German
•Good understanding of English is essential
•Ability to achieve Key Performance Indicator targets
•Must be a team player
•Strong problem solving abilities and assertiveness
•Motivation to learn and work in a service desk environment
•Willingness to work on various shifts (24/7) or business hours
•Previous Customer Service / Helpdesk experience is a plus

•Private medical care incl. dental care
•Training and development programs
•Learning foreign languages
•Referral bonus
•Private life and travel insurance
•MyBenefit System
•Commuting contribution
•Worldwide career opportunities



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