Client Delivery Specialist (ref 6011ac)

Our client operating within the payments’ field in Malta is seeking to hire a Client Delivery Specialist to join their team. This is the pivotal role when it comes to ensuring new partners and clients have a smooth path throughout implementation; the Client Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement, with a detailed eye on revenue growth.

This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology and account management who is able to bridge the gap between client business communication and the company’s technical teams, as well as being able to master the art of growing a relationship and the success of a client from its first crucial few months and the whole lifecycle. This is a superb opportunity to help build up a world class implementation and growth function and drive improvements over time, working with high-profile clients and in a fast-moving and challenging environment.

Responsbilities
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project.
Be the project champion within the company on behalf of the client, making sure that the right balance is found internally, between the client interests and the business objectives. The Client Delivery Specialist will understand how company products work at a semi-technical level to explain whether the client requirements can be met. You will then use this knowledge to work with business’ stakeholders to translate them into technical and functional requirements,
Manage, maintain and coordinate project technical documentation and questionnaires and facilitate company’s technical system setup with internal teams (or making configurations where necessary).
The Client Delivery Specialist will track and report on project progress and client performance throughout its incubation period. They will closely monitor revenue performance for each on-boarded client to ramp-up the client to the projected volumes before passing it on the account management/ CVM.
Be on the look out to Identify gaps in the internal processes and provide suggestions on how corporate clients can be better handled and executed.

Requirements
Excellent verbal and written communication skills in English;
Knowledge of API messaging using SOAP and REST and use of tools such as SOAPUI/Postman will be considered an asset
Knowledge of SQL/MySQL. Ability to query databases will be considered an asset
Understanding and familiarity with web applications running on Apache/Linux environments. You don’t need to be a developer or expert - but understanding these technologies and their usage is a strong advantage;
Being able to work on multiple projects/tasks at the same time without losing focus;
Attentive to detail, and focus on high quality communications; both written and spoken;
Strong analytical skills;
A team player, able to add value to the support process and get the best from others;
Ability to work under pressure and prioritize as required;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
A positive person with a can-do attitude and willingness to learn;
Candidates with a qualification in ITIL Foundation or above would be preferred;
Candidate preferable is required to have at least a MQF Level 5 qualification (Diploma or equivalent). An MQF Level 6 (Degree) qualification would be considered as an asset;
Candidates with experience in the payment industry and client services would be preferred

Our client operating within the payments’ field in Malta is seeking to hire a Client Delivery Specialist to join their team. This is the pivotal role when it comes to ensuring new partners and clients have a smooth path throughout implementation; the Client Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement, with a detailed eye on revenue growth.

This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology and account management who is able to bridge the gap between client business communication and the company’s technical teams, as well as being able to master the art of growing a relationship and the success of a client from its first crucial few months and the whole lifecycle. This is a superb opportunity to help build up a world class implementation and growth function and drive improvements over time, working with high-profile clients and in a fast-moving and challenging environment.

Responsbilities
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project.
Be the project champion within the company on behalf of the client, making sure that the right balance is found internally, between the client interests and the business objectives. The Client Delivery Specialist will understand how company products work at a semi-technical level to explain whether the client requirements can be met. You will then use this knowledge to work with business’ stakeholders to translate them into technical and functional requirements,
Manage, maintain and coordinate project technical documentation and questionnaires and facilitate company’s technical system setup with internal teams (or making configurations where necessary).
The Client Delivery Specialist will track and report on project progress and client performance throughout its incubation period. They will closely monitor revenue performance for each on-boarded client to ramp-up the client to the projected volumes before passing it on the account management/ CVM.
Be on the look out to Identify gaps in the internal processes and provide suggestions on how corporate clients can be better handled and executed.

Requirements
Excellent verbal and written communication skills in English;
Knowledge of API messaging using SOAP and REST and use of tools such as SOAPUI/Postman will be considered an asset
Knowledge of SQL/MySQL. Ability to query databases will be considered an asset
Understanding and familiarity with web applications running on Apache/Linux environments. You don’t need to be a developer or expert - but understanding these technologies and their usage is a strong advantage;
Being able to work on multiple projects/tasks at the same time without losing focus;
Attentive to detail, and focus on high quality communications; both written and spoken;
Strong analytical skills;
A team player, able to add value to the support process and get the best from others;
Ability to work under pressure and prioritize as required;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
A positive person with a can-do attitude and willingness to learn;
Candidates with a qualification in ITIL Foundation or above would be preferred;
Candidate preferable is required to have at least a MQF Level 5 qualification (Diploma or equivalent). An MQF Level 6 (Degree) qualification would be considered as an asset;
Candidates with experience in the payment industry and client services would be preferred

to be discussed