Business Support Specialist with Italian

* Support of METRO Group corporate applications addressing core business needs like Sales, Logistics, Purchasing, Finances & Accounting
* Monitoring & reporting of data flows, in real time, between existing productive systems, meeting specific deadlines
* Diagnose and troubleshoot issues on live production environments
* Analyzing and solving the incidents sent by the First Level Support
* Assess, troubleshoot and escalate user problems to specialized teams when necessary
* Giving required support effectively and in accordance with priority, impact and SLAs
* Working in close collaboration with other teams and/or customer technical staff to ensure that service delivery to the customer is at the highest standard
* Identify trends and recurring incidents and document them
* Improve the existing knowledge base with updates and maintenance of technical documentation.

You’re a great fit if you have:
* University degree in information technology or comparable education
* Good command of English, both spoken and written
* Intermediate in Italian
* Ability to communicate and collaborate efficiently
* Ability to understand and prioritize the needs of the customer
* High interest in continuous learning and development (new tools, technologies, methodologies)
* Self-motivation to achieve consistently high quality results
* Ability to think out of the box and challenge the status quo
* Openness to share knowledge and best practices with the team

Highly appreciated:
* Knowledge of SQL language: performing queries, ability to understand basic SQL Code

* Opportunity to learn and work with a variety of technologies;
* Career programs;
* Multicultural, Agile environment that encourages new ideas and Innovation;
* Flexible working hours;
* Lunch tickets;
* Medical subscription and life insurance;
* Private pension;
* Fitness centers discounts, sports activities and other company Events;
* Good transport connections and free parking;
* Relaxation area (ping pong, foosball, massage);
* Free Bookster.ro account;
* And…fresh orange juice, good coffee, fresh fruit.