Airbnb: Italian Tourism Customer Support - Porto

We are Sitel



We are Partners, we are Leaders, we are Experts.

To our Associates we Empower Humans and Enhance Brands.



We are looking for fluent Italian speakers to become part of Sitel Team in Portugal.

Able to deliver high-quality service across multiple platforms (email, phone, chat and other support channels).



Challenge yourself!

We are happy to be the company where you can develop your talent in a high-energy multicultural environment.

Sitel Customer Support its brands strategy, customer behavior, and market knowledge for your life.



About Airbnb :)



Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodation around the world — online.
With world-class customer service and a growing community of users, our client offers the easiest way for people to earn extra money from their available space and showcase it to an audience of millions.

Easy to apply,



For our Customer Service - incoming calls and emails support - join us if you are,
. Fluent in Italian and English (mandatory)
. Available to work 8 hours/day in rotating shifts (Airbnb operates 24 hours x 7 days/ week)
. Strong in communication and interpersonal skills
. Able to pick up new technology quickly
For non-EU applicants it is mandatory to hold a valid work permit

We offer you,

. Competitive salary (14 monthly payments per year)
. Monthly performance bonus
. Monthly meal allowance
. Relocation package to Portugal (travel + 3 months of accommodation)
. Recognition program for referral friends
. Help in finding accommodation in Porto
. Great office location with easy access by public transport
. Private Healthcare + Dental insurance
. English speaking Doctor on site
. Initial training fully paid by Sitel and included in the contract
. Continuous training and development