Wallet platforms service agent

Astrea was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions. Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – we're seeking a highly-organized individual for the position Wallet platforms service agent with German, French, Italian & English.

Our client is an industry-leading provider of online payment solutions. Using the latest security and fraud protection technology, they provide customers with a fast, secure way of transferring funds so they can make online purchases safely. If you want to build a successful career in client services and account management, we encourage you to read the details below.

We need a person with:
· Previous BPO experience;
· Financial background/ digital wallets; payments (advantage);
· Fluent languages – German, French, Italian & English;
· Used to dynamic and fast-paced work environment;
· Excellent communication skills;
· Ability to multi-task and manage time effectively;
· Team spirit.

Your role:
· Communicate with the company`s B2B and B2C clients mainly over chat and email.
· Help clients solve issues related to failed transactions, personal identification and assist with onboarding new merchants.
· Ensure clients receive the highest level of customer service. • Execute an organized, efficient and structured working process.
· Meet predetermined targets and represent the company in a professional manner.

Then you should consider what our client offers:
· An attractive remuneration + monthly bonus. Referral bonuses;
· Free sports card and additional health insurance;
· Trainings and extensive performance improvement programs;
· Special offers and discounts (food delivery, banking services, shopping center);
· Massages in the office every week;
· Relax area;
· Open-minded management team promoting innovation, personal and professional development;
· Permanent employment; full-time.

If you see your profile in the description above or you think this proposition for a challenge, do not hesitate to send your CV in English.

We will contact the approved candidates shortly hereafter. There is no fee for applying!
All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).