Virtual Call Center Agent

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a multilingual provider of digitally-enabled customer experience and
business process solutions – we are looking for a Virtual Call Center Agent with Dutch, German, French or Romanian.

Essential Duties and Responsibilities:
* Provide high quality support to users mainly via chat sessions and emails;
* Answer a small amount of incoming calls whenever necessary;
* Review pieces of content on social media related to the company’s business;
* Ensure that every user receives outstanding customer service experience.

Requirements:
* Proficiency in Dutch, German, French or Romanian;
* Advanced level of English;
* Ability to work on shifts;
* Great interpersonal and time management skills;
* Previous experience on a customer service position would be an advantage.

Our client’s offer:
* Fully remote recruitment process;
* Competitive salary;
* A variety of additional social benefits;
* Work/life balance and friendly team environment;
* The chance to explore exciting career opportunities.

If you are interested, please send your detailed CV in English and do not forget to point the
ref.number (SM_VCCA)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).