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Descrierea jobului
Job Description
Alphanumeric is hiring a remote (Remote) Technical Support fluent in English to join our multinational remote team!
You need to live in Portugal to be eligible for this role. This is a remote position and all equipment and training will be provided remotely. We have our office in Tagus Park, Oeiras but during the Covid period our team will be shipping all the equipment to your home so you dont have to worry about it.
Monday to Friday from 1pm to 10 pm (Lisbon time). This role is supporting the US market
Position Summary:
• Provide Service Desk L1/L2 support to external customers and users
• Receive, document and track all incoming customer/user calls for immediate remedy and closure
• Utilize computer and database information to update incident status
• Serve as the single point of contact (SPOC) for incidents, including owning the call through the closure
Essential Functions and Responsibilities:
• Provide service desk support to contracted clients
• Use defined procedures for responding to customer calls
• Collect information from caller and document data elements in the designated tool
• Maintain records of all calls from customers using the designated Service Management tool
• Provide detailed documentation of all steps involved in resolving customer issues
• Escalate issues to the appropriate department and personnel
• Investigate, examine, troubleshoot and solve hardware and software issues quickly
• Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing
Alphanumeric is hiring a remote (Remote) Technical Support fluent in English to join our multinational remote team!
You need to live in Portugal to be eligible for this role. This is a remote position and all equipment and training will be provided remotely. We have our office in Tagus Park, Oeiras but during the Covid period our team will be shipping all the equipment to your home so you dont have to worry about it.
Monday to Friday from 1pm to 10 pm (Lisbon time). This role is supporting the US market
Position Summary:
• Provide Service Desk L1/L2 support to external customers and users
• Receive, document and track all incoming customer/user calls for immediate remedy and closure
• Utilize computer and database information to update incident status
• Serve as the single point of contact (SPOC) for incidents, including owning the call through the closure
Essential Functions and Responsibilities:
• Provide service desk support to contracted clients
• Use defined procedures for responding to customer calls
• Collect information from caller and document data elements in the designated tool
• Maintain records of all calls from customers using the designated Service Management tool
• Provide detailed documentation of all steps involved in resolving customer issues
• Escalate issues to the appropriate department and personnel
• Investigate, examine, troubleshoot and solve hardware and software issues quickly
• Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing
Cerințe
Job Requirements: Education and/or Experience:
• MUST be fluent in English with excellent written and oral communication skills.
• Minimum 1 year of experience as a Service Desk Analyst proving L1/2 technical support
• BSc or Associated Degree in IT
Computer Skills:
• Proficient in Windows, Microsoft Office Applications
• Experience with Active Directory, VPN and remote tools are highly beneficial
Job Types: Full-time
Salary: 13,500.00€ /year
• MUST be fluent in English with excellent written and oral communication skills.
• Minimum 1 year of experience as a Service Desk Analyst proving L1/2 technical support
• BSc or Associated Degree in IT
Computer Skills:
• Proficient in Windows, Microsoft Office Applications
• Experience with Active Directory, VPN and remote tools are highly beneficial
Job Types: Full-time
Salary: 13,500.00€ /year
Beneficii
We offer a Benefits package to include:
• Medical Insurance
• Monthly Internet allowance
• Gym membership discount
• Medical Insurance
• Monthly Internet allowance
• Gym membership discount
Abilități
Help desk IT Help Desk Support Microsoft Windows Server AdministrationCerințe lingvistice
English, PortugueseGradul de educație
Associate's DegreeSuport viză
NuAcceptare doar candidați din:
Portugal
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