Technical Support Officer - Malta

On behalf of our client, we are looking for a Technical Support Officer. This could be an excellent opportunity for you to boost your career or gain more experience!

Responsibilities:

Troubleshoot day-to-day issues with application systems and integrated parties, and provide direct support to customers and Service Desk using CRM tools;
Maintain operations and administer the clients' proprietary and ancillary systems to meet all SLAs relating to system performance and uptime;
Ability to quickly assess an issue and provide clients with short- and long-term course of actions;
Be part of the on-call technical support team;
Manage incidents that may occur;
Develop or implement tools to facilitate system monitoring, identification and solution of problems, as well as master automated release and disaster recovery processes;
Automate release processes of all systems, using tools like Rundeck, Ansible and Puppet.
Maintain the automated monitoring at all levels: Hardware, Networking, Virtualisation, Operating Systems, Databases, and all Applications, on dedicated hardware or cloud, using tools such as Zabbix, Prometheus and Grafana.
Automate configuration management of all levels of the environments.
Be involved in ‘Dockerizing’ all systems, including production environments.
Interaction with third-party suppliers and other departments as required;
Setup of new environments, and manage releases;
Prepare documentation for tools and processes

Requirements:

B.Sc. in ICT, Engineering or equivalent qualification or a minimum of 3 years of experience in a similar role;
Strong working knowledge of MySQL, Linux and Web Applications;
Excellent troubleshooting skills;
Good written and verbal communication skills;
A can-do attitude and willingness to learn.
The following skills will be considered an asset:
DevOps, Docker and Continuous Integration/Delivery experience;
Experience with tools used for cloud provisioning, configuration management, application deployment, continuous delivery, intra-service orchestration and infrastructure management;
Experience in the financial industry, including knowledge on PCI-DSS.

To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!