Technical Support Executive

Knowledge of the ITIL Framework is required.
· Incident management experience.
· Problem management experience.
· Extensive customer service and client interaction skills.
· Experience conducting root cause analysis, documenting findings, and designing plans to rectify issues.
· Ability to work independently and very self-motivated.
· Must display a history of achieving goals in a high performance environment.
· Excellent communication skills necessary to work effectively with a variety of individuals and organizations.
· Advanced PC skills including Microsoft Excel, Word, Access, PowerPoint and .NET(Optional).
· Demonstrated experience in analysis and presentation of data with a high degree of attention to detail and accuracy of processes.
· Comfortable in a fast dynamic environment with the ability to work in a disciplined manner and to remain composed under pressure.
· Excellent documentation skills with the ability to create clear and concise content.
· Strong analytical and problem solving skills.
· Ability to find the answers to questions without waiting for answers to come to you.
· Effective use of analysis techniques to drill into the details and ask relevant questions to create clarity.
· Ability to analyze a problem and solution to see gaps and identify downstream impact of a change or new solution.
· Excellent organizational and project management skills, including the ability to organize time, work on multiple tasks, and follow tasks and projects through to completion, while keeping all interested parties

Special working conditions (travel, on call etc): | Working 24x7 shifts (06AM-02PM, 02PM-10PM, 10PM-06AM)


Person Specification: I.e. Negotiating, client facing, communication, assertive, team leading/team member skills, supportive. | · Highly respected by others; inspires others; generates innovative solutions; leads boldly· Customer Focused - Strong interpersonal and communication skills· Good listener, follows through on commitments and honors confidentiality· Ability to work autonomously to meet the business demands, and be an effective member of the team· Ability to deal with and manage conflicting priorities and to make business critical decisions independently when required, or escalate when appropriate to immediate manager

Please note - We can consider applications who does have valid work permit or British/EU nationality only. No Sponsorship Provided.Any one who are Authorized to work in the EU can apply, No Sponsorship Provided.