Technical Support Engineer

ASTREA was found in 2007 with one principal mission – To Be Different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.

For one of our clients - one of the world BPO leaders- we are looking for Technical Support Engineer with French, German, Russian, Romanian, Dutch, Polish, Portuguese.

Essential Duties and Responsibilities:
* Delivering the best professional technical support for computer products;
* Manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.;
* Develop a relationship with the customer in order to ensure improved collaboration and satisfaction in support;
* Provide assistance with basic installation, setup, and general technical usage;
* Ensure that all customers are satisfied with the effectiveness and efficiency of the support they receive.
* Microsoft Windows Server 2008/2008R2/2012 (advantage);
* Microsoft Exchange 2003/2007/2010/2013 (advantage);
* Microsoft SQL (advantage);
* Previous experience of clustering and/or SAN technologies (advantage);
* Active Directory (advantage).

Requirements:
* Fluent in one of the following languages: French, German, Russian, Romanian, Dutch, Polish, Portuguese;
* English language - at least B2 level;
* Experience in customer/technical service is advantage;
* Expertise with Outlook, Skype for business, SharePoint;
* Enjoy playing game as a hobby.

Our client offers:
* Excellent salary;
* Food Vouchers;
* Working from Monday until Friday;
* Full-time assignment;
* Professional growth;
* International working environment.

If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. N SM_TSS).

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).