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Descrierea jobului
Our client is a leading IT company who provide the platforms and systems to support some of the world’s leading privately-owned media companies specializing in health, finance and travel industries.
We are looking for fluent English speakers with EU citizenship / Stamp 4 Visa with a background in customer service and communication (desirable), who have excellent communication and problem-solving abilities.
As a Technical Support Analyst you are providing the customer with a solution through information gathering, analytical trouble shooting and problem research.
You are responsible for resolving customer problems using the relevant tools and systems. Also, you will be talking to clients via telephone, call handling systems or e-mail and working together with your teammates.
Your duties will include:
-Exploring new and creative solutions for IT problems
-Troubleshooting business clients by telephone, call handling systems, email, webchat and SST (self-service tickets) over IT related problems using English language.
-Resolve customer problems using the relevant tools and systems
-Escalate issues when needed
-Achieve individual and team goals
-Undertake onsite training and development classes to feed your ambition in IT
Required Education, Skills and Qualifications:
-Experience in communication with customers
-Strong written and verbal communication skills
-Fluency in English with EU Citenzenship / Stamp 4 visa
-Good knowledge on Microsoft office package
-Ability to work as part of a team
-A “can do attitude”
Benefits:
-Performance Bonus
-Permanent Full time contract : Stable work
-Competitive salary Flexible working hours. Shift work
-Excellent opportunity within a growing multinational company;
-Internal career progression opportunities
-Career training and education
-Free onsite gym
-Free shuttle bus
-Team Fun Budget
-Modern workplace Employee Reward and Recognition Programs
-21 days holiday + 9 bank holidays
-Multinational environment dealing with global customers – Build your CV strength
We are looking for fluent English speakers with EU citizenship / Stamp 4 Visa with a background in customer service and communication (desirable), who have excellent communication and problem-solving abilities.
As a Technical Support Analyst you are providing the customer with a solution through information gathering, analytical trouble shooting and problem research.
You are responsible for resolving customer problems using the relevant tools and systems. Also, you will be talking to clients via telephone, call handling systems or e-mail and working together with your teammates.
Your duties will include:
-Exploring new and creative solutions for IT problems
-Troubleshooting business clients by telephone, call handling systems, email, webchat and SST (self-service tickets) over IT related problems using English language.
-Resolve customer problems using the relevant tools and systems
-Escalate issues when needed
-Achieve individual and team goals
-Undertake onsite training and development classes to feed your ambition in IT
Required Education, Skills and Qualifications:
-Experience in communication with customers
-Strong written and verbal communication skills
-Fluency in English with EU Citenzenship / Stamp 4 visa
-Good knowledge on Microsoft office package
-Ability to work as part of a team
-A “can do attitude”
Benefits:
-Performance Bonus
-Permanent Full time contract : Stable work
-Competitive salary Flexible working hours. Shift work
-Excellent opportunity within a growing multinational company;
-Internal career progression opportunities
-Career training and education
-Free onsite gym
-Free shuttle bus
-Team Fun Budget
-Modern workplace Employee Reward and Recognition Programs
-21 days holiday + 9 bank holidays
-Multinational environment dealing with global customers – Build your CV strength
Cerințe
Fluency in English with EU Citizenship / Stamp 4 visa
Good knowledge on Microsoft office package
Good knowledge on Microsoft office package
Beneficii
-Performance Bonus
-Permanent Full time contract : Stable work
-Competitive salary Flexible working hours. Shift work
-Excellent opportunity within a growing multinational company;
-Internal career progression opportunities
-Career training and education
-Free onsite gym
-Free shuttle bus
-Team Fun Budget
-Modern workplace Employee Reward and Recognition Programs
-21 days holiday + 9 bank holidays
-Multinational environment dealing with global customers – Build your CV strength
-Permanent Full time contract : Stable work
-Competitive salary Flexible working hours. Shift work
-Excellent opportunity within a growing multinational company;
-Internal career progression opportunities
-Career training and education
-Free onsite gym
-Free shuttle bus
-Team Fun Budget
-Modern workplace Employee Reward and Recognition Programs
-21 days holiday + 9 bank holidays
-Multinational environment dealing with global customers – Build your CV strength
Abilități
Active Team Player ITCerințe lingvistice
EnglishGradul de educație
High SchoolSuport viză
DaAcceptare doar candidați din:
Ireland
Criterii job
Companiile vor aplica la tine
Completează-ți CV-ul și companiile vor putea să-ți trimită invitații să aplici la joburile lor și te vom notifica prin email .