Technical Specialist

Responsibilities will include
Coordinates and provides complex and comprehensive 2nd level support on a global level and according to regulatory requirements
Investigates hardware issues remotely or on-site
Releases and maintains content in worldwide solution database
Participates actively in product care team meetings
Creation-, maintenance (in SAP and all related documentation) of spare parts
Administrative tasks in SAP
Develops, plans and conducts (in-house or on-site) training courses for customers, Tecan employees and distributors
Defines training curriculum
Creates and reviews training material
Defines and reviews service and training concepts
Develops service documents and workflows
Defines service requirements for new products

What you bring along
A technical education in mechanical-, electronic- or electrical field or equal education
Further education in Business Administration and Applied Technical Management with Federal Diploma of Professional Education and Training (Technischer Kaufmann mit eidgenössischem Fachausweis) is a plus
Advanced Windows and MS Office knowledge
Qualifications in adult education is a plus
Experience in customer support of medical, pharmaceutical or clinical diagnostic instruments
Negations skills in English, German, spoken and written, other languages are a plus
Strong communication skills and ability to deal with demanding customers
Working under pressure in an organized and analytical manner
Willing to travel worldwide (about 20%)
Proactive approach
Customer and solution oriented manner