Team Leader Customer Support

We are looking for our next Team Leader to manage part of our Customer Support team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.

Role:

As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration
Leading the administration part of the Customer Service team ( schedule, vacation, etc)
Involve in recruitment of new employees; taking care of the new starters; responsible for the on boarding and training process
Performing periodical quality checks and initiate training where needed
Conduct frequent performance evaluation and review against performance objectives set, to manage team’s performance
Keeping the team informed at all times with the changes from other departments
Making sure the defined targets are being met and assisting the team in reaching the goals
Guiding the team in resolving difficult cases
Monitoring the trends of complaints and reporting the issues
Building procedures/protocols and implementing them with the team
Ultimately, you should lead by setting a good example and engage the team to achieve goals

Requirements:

Proven work experience as a Team Leader or Supervisor
Friendly and a fast problem solver
Excellent communication and leadership skills
English proficiency both written and spoken
Organizational and time-management skills
Strong multi-tasking abilities

BONUS POINTS

If you have previous work experience in customer service or technical support

We rise to the challenge:

You will team-up with an international company that is constantly growing, so you will grow your skills with us - through collaboration and exchange of knowledge with the best professionals of the industry working in our offices around the world.
Premium and fun work environment in central Bucharest
Positive environment and happy people
Snacks and refreshments permanently at your disposal
Meal vouchers, Private pension, Dental & Healthcare package
Yearly & Quarterly bonus plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.