Team Leader

Astrea Human Resources was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.

Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – one of the world leaders in the outsourcing business – we are looking for
a Team Leader with German and English.

Essential Duties and Responsibilities:
- Manage a team of content moderators and be the primary escalation point of the team;
- Set clear team goals and engage all members to achieve them;
- Delegate tasks and set deadlines for the team;
- Organize agent schedule, keep track of holidays and sick leaves;
- Conduct analysis of the team’s performance and report to senior level management;
- Create an inspiring environment with open communication culture;
- Complete paperwork and monitor the quantitative and qualitative achievements.

Requirements:
- Fluency in German and English;
- Minimum 1 year of proven people management experience;
- Advanced knowledge of Microsoft Excel;
- Outstanding communication and leadership skills;
- Availability to work on 24/7 shifts;
- Strong analytical skills and attention to detail;
- Bachelor Degree Preferred

Our client’s offer:
- Attractive salary and additional incentives;
- Home office opportunity;
- Friendly and cooperative work environment;
- Excellent office location;
- Opportunities for career progress.

If you are interested, challenged and convinced that you would be an appropriate candidate,
do not hesitate and send your detailed resume in English (Do not forget to point the ref. N GT_TLI).
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)