Team Leader

A client of ours is seeking to recruit a Team Leader to foresee the holistic and comprehensive management, support, instruction and overall responsibility of all the Servicing Team. So, if you excel in leadership skills and have ability to manage the stress, we want to hear from you.

What is excepted of you?

Act as a reference point to the team and other members within the Servicing Department by providing technical and moral support
Handle daily technicians and clients’ related matters and other issues which may arise by conducting regular checks on locations while technician is on site for quality assurance purposes
Ensure that the office team is inputting all necessary data and updating the system in an efficient and in a timely manner
Will be responsible for the on-call timetable and programming of emergency number schedule
List any specific customer requirements aiming to provide a professional and customised service to clients
Motivate, drive and push technicians to promote up-sell and cross sell other systems and products to existing clients when conducting jobs
Promote and negotiate maintenance agreements to enhance customer value by establishing long-term relationships
Handle customers’ complaints, issues and negative feedback always with the attempt to resolve problematic situations in the best way possible
Foresee administrative duties such as vacation leave, sick leave, feedback – giving and receiving, monitor KPIs, customers testimonials, motivational reward schemes, team dynamics, team management by conducting excellent time management and prioritization
Drive and motivate technicians to seal cash on sale for all jobs whilst follow-up on those technicians who fail to collect cash payments
Improve work flow procedures where necessary by improved human resource management, use collaboration tools efficiently and with better communication flows
Monitor the operational workflow of the workshop, to motivate and adopt new procedures and make sure that service level targets are reached
Monitor and adopt quality assurance measures related to repairs (callouts) and maintenance (PPM’s) by reviewing maintenance checklists according to Company standards operating procedures (SOP)
Develop client relationships at both senior and technical level by maintaining an excellent communication flow
Identify the team’s training requirements through thorough analysis of job delivery and quality and keep track of the teams’ progress
Motivates, lead and monitor performance by making sure that team members are in line with the established standards of performance

Planning, organisation and time management skills
Stress shouldn’t be a factor to prevent him/her from taking the right decisions
Ability to follow directions and Company strategy
Strong sense of leadership and learning orientation
Ability to define goals together with his team and assign the responsibility to team members in a clear manner
Excellent interpersonal and presentation skills for both one-to-one and in groups
Project management skills including flexibility and prioritisation of tasks

A fantastic and challenging opportunity
An attractive remuneration packages
Dynamic working environment