Swedish Speaking Customer Support Agent

Job description:




Providing assistance to internal and external customer via email and chat.
Escalate all sorts of technical problems reported by the customers.
Support other department in carrying our various marketing activities, loyalty programmes, and translations, etc.
Ability to work shifts depending on business needs and opening hours (between 8am and 2am).

Essential duties:






Providing first line support
Providing product support
Feedback of customer queries to operational department
Website content in Swedish language / copywriting

Requirements:






Minimum A level or higher standard of education
Good computer skills
Excellent level of proficiency in Swedish language
Relevant experience in dealing with customers, ideally within online environment
Ability to understand various customer demographics from Swedish regions.