Spanish Responsible Gaming Analyst (REF 7959)

Our client is looking for a Responsible Gaming (RG) Analyst who will be responsible for safeguarding players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.

Responsibilities:
- Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide -support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking
- Monitor escalated player registrations to prevent and avoid underage gambling
- Monitor escalated self-excluded players to assess risk and refund, eligible players
- Monitor and review follow-up case report on a daily, weekly, and monthly basis
- Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
- Adopt a solution-focused approach to assist vulnerable players
-Recommend changes and/or amendments to Responsible Gaming operational activities and processes
- Work closely with the Responsible Gaming Manager to instill a culture of Responsible Gaming through promoting awareness, and delivering training as required

- A native or fluent Spanish speaker who can also speak and write English fluently
- You have a keen interest in the psychology of addiction
- Regulatory and compliance knowledge within iGaming is an advantage
- You are an empathic individual with an ability to listen effectively and understand others
- You have a keen willingness to learn and strive to improve business operations whilst prioritizing player protection
- A team player with a positive mindset and a flexible approach
- You are an analytical thinker with excellent attention to detail
- You enjoy working in a fast-paced, dynamic environment

- Opportunity for further training
- Career progression
- Regular Company Events
- Fun and family atmosphere
- Competitive Salary